FAQ

Frequently Asked Questions

Are your perfumes 100% original? +
Yes, all perfumes sold by VOUXOFFICIAL are 100% authentic and sourced from trusted, verified suppliers. Each item is factory-sealed and never used or tampered with.
How long does delivery take? +
Orders are processed in 1–2 business days. Shipping usually takes 3–10 business days depending on your location.
Do you ship internationally? +
Currently, we offer shipping within our main service region. Please contact us at vouxofficials@gmail.com to confirm availability for your country.
What if I don’t receive my order? +
If your order hasn’t arrived within 21 days, it may be considered lost. Email us at vouxofficials@gmail.com for a full refund or replacement.
Can I return my order? +
Yes, unopened and unused items can be returned within 14 days of delivery. The product must be in original sealed condition.
How do I contact support? +
For any inquiries, reach out to us at vouxofficials@gmail.com. We usually respond within 24 hours.